Terms of sale

These terms apply to everything you buy from Skyrush.uk. Our postal contact address is 15 Seaside Road, Eastbourne, East Sussex, BN21 3PP, United Kingdom. Nothing in them affects your statutory rights as a consumer.

Your order and our contract

Placing an order is an offer to buy. We confirm receipt by email, but the contract is formed only when we email you to say the order has been dispatched. Until then we may decline all or part of an order — for example if an item turns out to be unavailable, if a price or description was listed in error, or if we cannot verify payment — and if we do, we refund anything you have paid in full.

Prices and payment

Prices are in pounds sterling. SkyRush is not VAT registered, so no VAT is charged or shown. Delivery charges are shown before you pay. We take payment when you place the order, through Stripe — card, Apple Pay or Google Pay. If we find a pricing error before dispatch we will tell you and give you the choice of paying the correct price or cancelling.

Delivery

UK delivery is £7.99 by Royal Mail Economy, free on orders over £100; we dispatch within one business day and Royal Mail normally delivers in 3–5 business days, Monday to Friday. International orders ship by tracked post to the countries offered at checkout, at the rates shown on the Shipping & returns page and before you pay, and any customs duty or import fee charged by the destination country is the buyer's responsibility, not included in the price you pay us. Delivery estimates are estimates; the item becomes your responsibility when it is delivered to the address you gave. If we miss an agreed delivery deadline, you retain your statutory rights to cancel and receive a refund where applicable. Contact us at [email protected] if your order is delayed.

Cancelling and returning

You may cancel a distance purchase for any reason within 14 days of receiving it, and we accept returns for 14 days from the day after delivery. Items must come back unused, with tags attached and in their original packaging. Return postage is your cost unless the item is faulty or not as described. Refunds are made to the original payment method within 14 days of the item reaching us; standard delivery charges are refunded when a whole order is returned within the 14-day cancellation period. We may reduce a refund where an item has been handled beyond what is needed to establish its nature and characteristics. Full details are on the Returns page.

Faulty goods

Goods must be as described, of satisfactory quality and fit for purpose. If they are not, your rights under the Consumer Rights Act 2015 may include rejecting the goods for a refund, or a repair or replacement, depending on the circumstances. These statutory rights are separate from our 14-day change-of-mind returns policy. Tell us at [email protected].

Our liability

We are responsible for losses you suffer that are a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Disputes

If something goes wrong, email [email protected] first; most problems are sorted in one exchange. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live in Scotland or Northern Ireland you may bring proceedings there. You may also use the European Commission's online dispute resolution platform if it is available to you.

Last updated: 1 October 2026.